Frequently Asked Questions

Do you offer low-income options? 

Yes, I offer sliding scale rates to individuals who are struggling to access therapeutic services. These spots are limited and subject to a waitlist; please contact for more details on rate options.  

 

Are your services covered by insurance?

My services are covered by most extended health care benefits. Please check your coverage to ensure services provided by a "Registered Psychotherapist" will qualify under your benefits package.

 

I am also a registered health care provider with Green Shield and Blue Cross Medavie. At the time of payment, I will provide you with an invoice that you can submit to your insurance provider for reimbursement. My services are not covered by OHIP. Please contact your insurance provider for more information about your coverage options. 

If you are an Ontario resident, you can claim the cost of non-reimbursed psychotherapy services as a "medical expense" on your income tax return. 

I have a virtual session, how do I access your virtual office platform?

If you have a Phone Session scheduled, I will place a call to you at your appointment time. If you have a Video or Text Chat Session scheduled, please click here to access my virtual office space. 

 

What happens if I have to cancel an appointment or if I miss a scheduled appointment

All scheduled clients will receive a courtesy text reminder 2 days before their appointment time. You will have up to 24 hours before your appointment to reschedule to an alternative date or cancel your appointment. If you cancel with less than 24 hours notice or you do not attend your scheduled appointment, you will be charged the full session fee as per my Late Cancellation and No-Show Policy. 

 

How often can/should I come to therapy?

This is completely up to you. Most clients decide to come weekly, bi-weekly, or monthly; however, it is dependent on your needs and how much support you would like to receive. My schedule is flexible and clients often are able to schedule an appointment within the same week! 

 

What are your areas of focus?

At this time, my focus is primarily on aiding in the areas of anxiety, depression, stress management, relationship conflict, and overcoming trauma and loss among youth, Millenial adults, and couples. Through talk therapy, we will work together to develop coping strategies, learn to make connections between thoughts and behaviours, and understand your circumstances using alternative perspectives. Also, I offer supportive tools to my clients by providing psycho-education in mindfulness meditation and cognitive awareness. 

 

I know someone who would benefit from counselling. How do I get them to contact you for help?

Although counselling is beneficial, it is only the most helpful and effective when we are willing and accepting to receive help. Thus, it is up to the person to decide for themselves whether it is the right time for them to seek counselling. You are more than welcome to pass on my contact information if they are interested. 

 

I am in a state of crisis, and I need immediate help, who do I contact?

Please be aware that I am not a crisis therapist. For any crisis or emergency services, please reach out to your local mental health crisis centre (ie. CMHA or Reach Out) or emergency line (911) for immediate help in times of crisis.

Everyday Self Counselling

Nicole Lobo, MA., RP

111 Waterloo St., Suite 207, London, ON | (519)-868-0882 | nicole.lobo21@outlook.com

Monday                  10:00 AM-5:00 PM

Tuesday                    By Appointment

Wednesday                4:30-7:30 PM

Thursday                 By Appointment

Friday                   10:00 AM-3:00 PM

Saturday              9:30 AM-12:30 PM

Sunday                         CLOSED

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